Responsibilities for the Credit Controller:
• Take ownership of an allocated portfolio of B2B and B2C accounts, ensuring outstanding balances are actively managed and recovered.
• Effectively manage and prioritise daily cases based on value, age, risk, urgency and likelihood of recovery.
• Proactively contact car dealers, customers and lenders via telephone, email and other appropriate channels to secure payment.
• Manage the full collections journey, from initial payment requests and reminders through to escalation where required.
• Investigate and resolve payment disputes, account queries and discrepancies promptly and accurately.
• Negotiate appropriate payment arrangements where required, ensuring these are commercially appropriate and in line with company policy.
• Monitor aged debt and take proactive action to prevent balances from becoming further overdue.
• Identify potential bad debt and escalate higher-risk accounts appropriately.
• Maintain accurate and comprehensive records within CRM systems, Excel and other internal systems.
• Ensure agreed actions and payment commitments are followed up within the required timescales.
• Work closely with Finance, Customer Care, Sales, Dealer Support, Operations and other internal teams to resolve issues preventing payment.
• Identify recurring issues contributing to outstanding debt and recommend practical improvements.
• Contribute to the development and implementation of collection strategies, processes, controls and procedures.
• Produce and maintain accurate reports and provide updates on portfolio performance, outstanding balances and recovery activity.
• Take ownership of individual and team targets, contributing to the overall performance of the Credit Control function.
• Support colleagues and share knowledge, best practice and effective collection techniques across the team.
• Challenge existing ways of working and proactively suggest improvements to the Credit Control function.
About You
• Previous experience within Credit Control, Collections, Accounts Receivable or a similar financial role.
• Excellent telephone communication and objection-handling skills.
• Strong negotiation and influencing skills, with the confidence to have difficult conversations professionally.
• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Excel, including VLOOKUP and XLOOKUP.
• Excellent organisation and time management skills, with the ability to manage a high-volume caseload and competing priorities.
• Strong attention to detail and a methodical approach to account management.
• The ability to investigate issues, identify root causes and find practical solutions.
• Confidence working with internal stakeholders and external customers, dealers and business partners.
• The ability to remain calm and professional when dealing with challenging or sensitive situations.
• A proactive approach to identifying risks and preventing debt from becoming aged or unrecoverable.
• A willingness to learn, develop and take ownership of your workload.
• The ability to work independently while contributing positively to a wider team.
• Experience within automotive finance, motor dealerships, financial services, lending or high-volume collections would be advantageous.
Benefits
• Subsidised Onsite Parking.
• A great working environment with free fruit and juice bars.
• Birthday off!
• Onsite Gym.
• Free transport to and from Piccadilly station.
• Free Barista bar serving teas and coffees.
• Excellent career progression.